AICCE Tourism & Hospitality
1) House Keeping Attendant
- Duration:- 3 Months
- Eligibility: DESIRE TO LEARN
- Identifying housekeeping requirements and resources
- Cleaning floors ,washrooms and bathrooms
- Escalation matrix
- Reporting and documentation
- Interacting with superiors and colleagues
- Etiquettes&Achieving customer satisfaction by being professional
- Safety, Security, Health and other Soft Skills
- Employability & Entrepreneurship Skills
2) Home Delivery Executive
- Duration:- 3 Months
- Eligibility: DESIRE TO LEARN
- Home Delivery – Areas of Preparation
- The Delivery Process – Route Mapping and Delivery
- Report Writing – Dealing with paperwork
- Effective Communication – Customers and Colleagues
- Safety, Security, Health and other Soft Skills
- Employability & Entrepreneurship Skills
3) Counter Sales Executive
- Duration:- 3 Months
- Eligibility: DESIRE TO LEARN
- Receiving and greeting customers
- Customer service
- Managing cash&stock
- Managing sales and generating reports
- Safety, Security, Health and other Soft Skills
- Employability & Entrepreneurship Skills
4) Room Attendant
- Duration:- 6 Months
- Eligibility: DESIRE TO LEARN
- Identifying housekeeping requirements and resources
- Cleaning floorswashrooms and bathrooms
- Checklists and registers Theory Duration
- Escalation matrix
- Reporting and documentation
- Safety, Security, Health and other Soft Skills
- Employability & Entrepreneurship Skills
5) Front Office Associate
- Duration:- 6 Months
- Eligibility: DESIRE TO LEARN
- Welcoming the guest and checking for room availability/reservation status
- Registration
- Upgrade / downgrade
- Productivity standards
- Delivering message / materials to guest
- Invoice / billing & Modes of payment
- Safety, Security, Health and other Soft Skills
- Employability & Entrepreneurship Skills
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